24/7 Emergency Assistance Services

emergency assistance services operator


These services offer on-the-spot and immediate travel assistance for unexpected problems that can arise during a trip. The assistance line is available to Generali travel insurance policyholders 24/7 for help anytime, any place while traveling.

Policyholders that need emergency help from an available service can call 877-243-4135 toll-free 24 hours a day from within the United States, or call collect to 240-330-1529 from around the world.

Medical Referral
If an emergency occurs during a trip that requires a visit to a doctor, you can call the Emergency Hotline to obtain the names of local qualified doctors who speak their language. If additional medical services are required, the assistance provider is prepared to consult with the attending physician and provide assistance services that they believe is in your best interest.

Traveling Companion Assistance
If a traveling companion loses previously-made travel arrangements due to a medical emergency, a qualified assistance provider will arrange for the traveling companion’s return home.

Emergency Cash Transfer
If your cash or traveler’s checks are lost or stolen, or unanticipated emergency expenses are incurred, our assistance provider will help arrange for an emergency cash transfer in currency, traveler’s checks or other forms as deemed acceptable by the assistance provider. They will advance up to $500, contingent upon a guarantee acceptable to the assistance provider, which will need to be reimbursed as soon as possible.

Legal Referral
The assistance provider will locate attorneys available during regular working hours. Assistance will also be provided to advance bail bond, where permitted by law. Policyholders are responsible for contracted legal fees.

Locating Lost or Stolen Items
This travel assistance service offers help locating and replacing lost or stolen luggage, documents and personal possessions.

Replacement of Medication and Eyeglasses
Arrangements can be made to fill a prescription that has been lost, stolen or requires a refill whenever possible (subject to local law). They will also arrange for shipment to replace eyeglasses. (Costs for shipping of medication or eyeglasses, or a prescription refill, etc. are the responsibility of the insured.) The refill may require a visit to a local physician. You should be prepared to furnish the assistance provider with a copy of their original prescription and/or the name and phone number of their regular attending physician.

Embassy and Consular Services
Referrals can be arranged if you need the assistance of U.S. embassies and consulates.

Worldwide Medical Information
Information can be provided, such as necessary inoculation and vaccination information, and detailed general health and medical descriptions of destinations around the world.

Call the assistance provider for help with interpretation in all major languages or will be referred to a translation service for written documents.

Emergency Message Relay
Emergency messages can be relayed to and from friends, relatives, personal physicians and employers.

Pet Return
If you’re traveling with a pet and you experience a medical emergency, this travel assistance service can provide arrangements to return the pet home.

Vehicle Return
If you experience a medical emergency or mechanical problem with your vehicle that prevents you from driving, this travel assistance service can make arrangements to return the vehicle to your home or the closest rental agency.